![]() Ability to investigate, review and reconcile financial transactions.Advanced use of computer software (Email, MS Office Suite) and office technologies.Sound knowledge of internal customer, financial and operational systems.Excellent communication skills with external customers, vendors and other employees.NOTE: Exceptions in RCM are commonly referred to as "WFM", "Queues". ![]() Communicate with external customers, business partners, vendors and other employees.Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities.Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (bankruptcy, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments).Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition.Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments (customer and billing owner inquiries, payments in suspense, payment investigations, crediting fees, removing cash only status, transferring payment amounts, duplicate bills, prepare documentation statements/correspondence, transferring balances, customer refunds, collection agency reports, discharges, suspends, DSS, government services website, claims backup, DSS agencies, bank, billing, collection vendors, internal billing owners, life support, cross system inquiries and energy suppliers).Perform out outbound C&I collections calls on accounts with balances Basic account updates, field orders and outbound calls based on account parameters (Service application Management, payment agreements, applications, medical emergency cut-ins, connects/disconnects, protections, account riders, meter reads, leave on for landlord, payments, long term estimates, report lists, contacts, program enrollment, borderline billing, non-qualifying letters and Unable To Complete).Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports.Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email).Requires knowledge of the end to end Meter to Cash (M2C) processes and perform work including, but not limited to, the following: Exercise initiative in completing recurring work while using judgment and procedures. Perform a full range of assignments consisting of related steps, processes or methods. National Grid USA is a subsidiary of National Grid plc.Under general supervision, perform administrative and advanced revenue cycle management duties. Winning bidders and the company's confirmations will be issued no later than two business days after final pricing.Ī copy of the respondent's proposal information must be submitted to James Calandra by email at or by mail to Wholesale Electric Supply National Grid, 100 East Old Country Road, Hicksville, NY 11801. Qualified bidders should provide indicative pricing by 10 a.m. Interested parties can submit their proposal information by 5 p.m. The National Grid USA subsidiary is looking to procure 100% of the load share each for two different load blocks of industrial customers from April 1, 2021, to June 30, 2021, as well as 15% of the load for four blocks each of its residential and commercial groups from April 1, 2021, to March 31, 2023. issued a request for proposals to supply "last resort service" requirements for customers in Rhode Island.
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